Last updated on December 15th, 2022 at 10:57 am
SportyBet a popular betting site in with Kenyan gamblers, has not been allowing Kenyan people to withdraw their winnings for the last four days. This has caused a great deal of frustration amongst those who have won, and raised concerns about the integrity of the site.
Kenyan have taken to twitter to voice their displeasure, with some claiming to have won significant sums of money without being able to withdraw it. Others are questioning the legitimacy of the site and wondering if they have been scammed.
@sportybetke I am unable to withdraw to Mpesa from last night. My calls to your customer care number aren’t being answered, neither are my online chats. What’s not happening?#PortugalvsSwitzerland— The African Sage (@AfricanSage1) December 6, 2022
Cristiano Ronaldo#WorldCup #Morocco pic.twitter.com/Ti2URHnLfq
Not only can’t Kenyans withdraw but they can deposit either. This has led to a long line of angry customers waiting to get their money back.
Its unclear how this will affect the company going forward, but it is sure to have a long lasting effect on the relationship between SportyBet and its Kenyan customers.
The company has been growing rapidly due it it’s unique offerings which include a cashout option that allows users to take their winnings before the end of a match and great odds.
This incident has cast a dark shadow on an otherwise successful company, and its up to SportyBet to make things right with their customers. Until then Kenyans are stuck in limbo waiting for a resolution. It is vital that the company acts quickly and transparently to assure their customers of a safe and secure betting experience.